These terms are the agreement between you and StableSense, Inc., a Delaware corporation doing business as HopOn ("HopOn", "we", "us"), for the use of the HopOn app and website. If you accept on behalf of a stable, you confirm you have the authority to bind it.
The short version.
- HopOn is a tool for running a stable. It does not board horses and it does not give veterinary or legal advice.
- Accounts are for adults (18 and over).
- Your content is yours. We never sell your content or your personal data. We may publish or sell aggregated statistics that cannot reasonably identify you, your stable, your clients or your horses.
- When you pay a stable through HopOn, you are paying the stable, not HopOn.
- Some features are free today. We may charge for them later, with 30 days' notice.
- Disputes go to individual arbitration, not class actions. You can opt out within 30 days.
1. What HopOn is
HopOn is software for running a stable: planning the day, recording horse care, coordinating a team, communicating with clients, and issuing invoices. HopOn is a tool. It does not board horses, does not employ your staff, and is not a party to the agreement between a stable and its clients.
HopOn does not provide veterinary, farrier, nutritional or medical advice. Records you keep in the app are your records. Decisions about a horse's health, feed, medication and welfare are yours and your veterinarian's. Never rely on the app in place of professional judgement, and never rely on it alone in an emergency.
2. How you accept these terms
When you create an account, we ask you to accept these terms by ticking a box next to a link to them. You cannot create an account without doing so. If you already have an account, the app asks you to accept the new version of these terms the next time you open it, and you can keep using HopOn once you have accepted it.
If you set up a stable on HopOn, you will also be asked to accept the Stable Terms, which cover fees, payments and taxes. For a stable, the Stable Terms apply in addition to these terms and prevail if the two conflict. Our Privacy Policy explains how we handle personal data.
3. Accounts, roles and age
You must be at least 18 years old to create an account. Keep your credentials to yourself and tell us promptly if you think someone else has used them.
When a rider is under 18, a parent or legal guardian holds the account, receives the invoices and pays them. A stable may record a young rider's name and lessons in its own records, with the permission of the parent or guardian.
A stable owner invites staff and clients and gives each of them a role that decides what they can see and do. The stable is responsible for who it invites, for the roles it grants, and for the accuracy of what it records. If you are invited to a stable, its owner can see the content you create there and can remove your access at any time.
4. Your content and anonymous statistics
Everything you put into HopOn stays yours: horses, records, photos, prices, plans, invoices. You give us the limited licence we need to host it, show it to the people you have authorised, back it up, and run and improve the service. We do not use your content to advertise, and we never sell your content or your personal data.
We may combine data from several stables into aggregated or de-identified statistics, for example average board prices in a region, how often horses see the farrier, or which feeds are most used. We take reasonable measures so that these statistics cannot reasonably identify you, your stable, your clients or your horses, and we do not try to re-identify them. We may use, publish, share or sell them, including to companies in the horse industry. Once aggregated or de-identified, they are no longer your content.
You are responsible for having the right to upload what you upload, including photos of people, and for complying with the law where you operate.
5. Paying a stable through HopOn
Payments run through Stripe. When you pay a stable through HopOn, you are paying the stable, which is the merchant of record. The stable, not HopOn, sells the boarding and care services, sets the prices, decides on refunds, and is responsible for any tax on the sale. Questions or disagreements about an invoice go to the stable first.
A stable may pass a service fee on to you. If it does, the fee is included in the prices the stable shows you in HopOn and appears in the breakdown. It is the same whatever the payment method. If you pay such an invoice outside the app, for example by check, you authorise the stable to charge the service fee to your saved payment method.
Your card and bank details are collected and stored by Stripe, not by HopOn. If you save a payment method and choose automatic payment, you authorise the stable to charge it for the invoices it issues to you through HopOn, until you turn automatic payment off.
6. Prices
Clients, riders and staff use HopOn for free today. Some features for stables are free today as well. We may start charging for a feature that is free, stop charging for one that is paid, or change how we charge, for example by offering a subscription. We will tell you in the app at least 30 days before any new charge applies to you, and you can stop using the feature before then.
7. Acceptable use
- Do not use HopOn to break the law, to harass anyone, or to record data about a person without the right to do so.
- Do not try to access another stable's data, probe our systems, or interfere with the service.
- Do not copy, resell or reverse engineer the app.
- Do not upload malware, or content that is unlawful or that you do not have the right to share.
- Do not create false invoices, payments or records.
- Do not post content that is offensive, hateful, sexually explicit, violent or abusive.
Zero tolerance. There is no place on HopOn for objectionable or abusive content, or for users who abuse others. On horse pages, you can report a post or a photo, and block the person who posted it. What you report is then hidden for you on horse pages, and so are the posts and photos of the people you block. You can unblock them from the menu, in My account, then My info. We review every report made in the app within 24 hours. We remove content that breaches these terms, and we may suspend the account of the person who posted it. To report anything else, write to hello@hopon.horse.
If an account is used in a clearly abusive way, we may suspend it. We will tell you why first and give you a chance to fix the problem, unless the abuse is serious, repeated, or puts other users at risk.
8. Availability
We work to keep HopOn running and fast, including in places with poor signal, but we do not promise uninterrupted service. We may change, suspend or discontinue features, and we will give reasonable notice before removing something you rely on.
9. Ending the agreement
You can stop using HopOn and delete your account at any time from the app. We may suspend or close an account that breaches these terms, or that puts the service or another user at risk. Before we close an account for breach, we will tell you why and, where reasonable, give you a chance to fix it.
When an account closes, we keep and delete data as described in the Privacy Policy. Export what matters to you before you delete.
10. Warranties and liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, HOPON WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE OR LOST DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED US DOLLARS OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.
You agree to indemnify HopOn against claims arising from your content, your use of the service, or your breach of these terms.
11. Equine activities
Horses are dangerous animals and equine activities carry inherent risks. HopOn is a record-keeping and scheduling tool and assumes no responsibility for what happens in a barn, an arena or a trailer. Stables remain responsible for their own liability waivers, insurance and compliance with the equine activity statutes of their state.
12. Apple and Google
If you got the app from the Apple App Store or Google Play, you also accept those stores' terms. Apple and Google are not parties to this agreement, have no obligation to support the app, and are third-party beneficiaries entitled to enforce these terms against you.
13. Disputes and arbitration
Please read this section carefully. It affects how disputes are resolved.
Talk to us first. Before starting a claim, write to hello@hopon.horse with your name, what happened and what you want. We will try to resolve it with you within 30 days.
Individual arbitration. If we cannot resolve it, any dispute arising out of or relating to these terms or the service will be decided by binding arbitration administered by the American Arbitration Association (AAA). The AAA Consumer Arbitration Rules apply if you use HopOn for personal purposes, and the AAA Commercial Arbitration Rules apply if you use it for a business, such as a stable. The arbitration will take place in Palm Beach County, Florida, or by video if you prefer. The Federal Arbitration Act governs this section.
No class actions. You and HopOn each bring claims only individually, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not combine claims of different people.
Exceptions. Either party may bring an individual claim in small claims court instead, and either party may ask a court to stop the infringement or misuse of its intellectual property.
Opting out. You can opt out of arbitration by emailing hello@hopon.horse, with the subject "Arbitration opt-out", within 30 days of first accepting these terms, with your name and the email of your account. If you opt out, or if this section is found unenforceable, disputes go to the courts described in section 14.
14. Governing law and courts
These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. Any dispute that is not arbitrated will be brought in the state or federal courts located in Palm Beach County, Florida, and both parties consent to that jurisdiction. If you are a consumer in the European Union or the United Kingdom, this does not take away the protection of the mandatory laws of your country of residence.
15. Changes to these terms
We may update these terms. If a change is material, we will tell you in the app or by email at least 14 days before it takes effect, or 30 days for a new charge (section 6). If you keep using HopOn after that date, the new version applies to you.
16. Miscellaneous
You agree that we may send you notices and documents electronically, in the app or by email. If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business. These terms, the Stable Terms where they apply, and the Privacy Policy are the entire agreement between us about the service.
17. Contact
StableSense, Inc. (doing business as HopOn)
12509 Northwest 44th Street, Coral Springs, FL 33065
hello@hopon.horse